Customer Service | bootworld

CUSTOMER SERVICE

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SHIPPING & DELIVERY

Shipping Policy

In-stock items will be shipped within 2-3 business days. Items not currently in stock that are on backorder will be shipped as soon as possible. Please check order status for expected dates. Our shipping fees include all applicable handling fees. UPS does not guarantee delivery dates for some parts of Hawaii and Alaska and some other rural areas. We do not offer international shipping at this time.

Free Online Shipping Offer

Free ground shipping on online orders $99 or more before tax and shipping charges. This offer is valid only in the 48 contiguous states. Not valid on special orders. Not valid on purchases made in-store.

 

Domestic Shipping Charges Within The Continental United States (48 states)

GROUND SHIPPING
Orders $99.00 or More

FREE

4 to 7 Business Days,
after the order is
shipped. See GROUND exclusions below.
GROUND SHIPPING
Orders $98.99 or Less

$7.50

4 to 7 Business Days,
after the order is
shipped
3 DAY SELECT
SHIPPING

Quoted at Checkout

3 Business Days,
after the order is
shipped
2ND DAY AIR
SHIPPING

Quoted at Checkout

2 Business Days,
after the order is
shipped

Domestic Shipping Exclusions

California, Oregon, Washington, Nevada,
Utah, Arizona, Colorado,
Parts Of Idaho

GROUND

1 to 2 Business Days,
after the order is
shipped
Alaska and Hawaii

2nd Day Air Only

4 to 7 Business Days,
after the order is
shipped
PO Boxes

Call for a Quote

1.888.502.4600 x129

AFO / FPO

Call for a Quote

1.888.502.4600 x129

RETURNS & EXCHANGES

At Boot World, we want you to be totally satisfied with your purchase.

 

RETAIL STORE PURCHASES

For purchases made at one of our retail locations, please contact the store where you purchased your items.

 

ONLINE STORE PURCHASES
For purchases made online, please contact our corporate head quaters at 1.888.502.4600 x129 or service@bootworld.com.

 

COMMERCIAL ACCOUNT PURCHASES
Business-to-Business customers, please contact our Commercial Products Division at 1.888.502.4600 x127 or commercialaccounts@bootworld.com.

NEW MERCHANDISE

We will issue a refund (less shipping charge) for any new, unworn merchandise returned to us in its original packaging. We must receive the returned merchandise within 60 days of the original purchase. Please include a copy of the packing slip when returning any item.

DEFECTIVE MERCHANDISE

If you feel your merchandise is defective, please call or email us with your return request. If approved, we will issue a call tag for the item. Upon receiving the item, we will issue a replacement or credit if the item is determined to be defective.

 

YOUR PRIVACY

Boot World is committed to protecting your privacy. All of your ordering information -- including your name, address, and credit card number -- is encrypted for maximum security. We further pledge never to sell this information to others. Please click here to view our Privacy Policy.

 

YOUR ACCOUNT

Please click here to access Your Account for order status or register for a new account.

 

PRICING ERRORS

We reserve the right to refuse a purchase at at inadvertent/mistaken price.

 

CLEARANCE ITEMS

Clearance products (items ending in .99) are in new condition, yet may not be in their original packaging. Please call or email for additional details.

 
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• Corporate Office: 7270 Trade St. Ste. 101 San Diego, CA 92121 • Phone: (888) 502-4600 x 129 • Email: service@bootworld.com

*Free Online Shipping Offer: Free ground shipping on online orders $99 or more before tax and shipping charges. This offer is valid only in the 48 contiguous states. Not valid on special orders. Not valid on purchases made in-store.

Copyright © 2018 Boot World, Inc.  All Rights Reserved